Reference

How We Keep Your Privacy Secure

Q: How do I request deletion of my personal data?

Email support@lucky4d.xyz or use Settings > Privacy > Request Deletion. Provide your account email and reason. We confirm your identity, then remove personal data within 5 business days, keeping only legal-hold records.

Q: Who can I contact if I have a privacy complaint?

Contact our privacy officer at support@lucky4d.xyz with details of your concern. If you're unsatisfied with our response, your rights depend on local law and your country's data-protection authority contact process.

At lucky4d, your personal and payment data stays confidential. We collect only what's needed to verify your account, process your DANA, OVO, GoPay and QRIS deposits, and send…

Data encrypted end-to-endNo sale of your informationLocal law compliance

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The Data We Store and Why

lucky4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open your lucky4d account, we collect your name, email, phone number and date of birth to meet identity verification rules where local law permits. We store payment details securely using encryption so DANA, OVO, GoPay and QRIS transactions can be processed and reconciled. We

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also log your login times, device type, browser and IP address for fraud detection and account security. Withdrawal requests require verification of your banking details to confirm funds reach the right account. We keep this data for as long as your account is active, plus a
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retention period defined by local regulation.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PRIVACY SUPPORT

Reach Our Privacy Team

Email Contact our privacy officer at [email protected] with your data request. We respond within 2 business days and confirm your identity before sharing or removing information.

Live Chat Open the chat widget in your account lobby between 09:00 and 23:00 Jakarta time, seven days a week. Our team can answer privacy questions and log data removal requests directly.

Account Settings Log into lucky4d, navigate to Settings > Privacy, and download a copy of all data linked to your account. You can also request permanent deletion from this page.

HOW WE PROTECT YOU

Our Data Security Practices

Encryption & Storage

All payment details—DANA, OVO, GoPay and QRIS credentials—are encrypted and stored on servers protected by firewalls. Your password is hashed, never stored in plain text, so even our staff cannot see it.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which games and payment methods are used most. You can disable non-essential cookies in your browser settings without losing core account functions.

Data Retention

Account data is kept active for the lifetime of your profile. Closed accounts are archived for 24 months to resolve disputes, then deleted. Transaction records are retained per local financial law.

Third-Party Sharing

We do not sell or rent your data to marketers. Payment processors, fraud-detection partners and local regulators may access data only as required by law or contract.

Device & Login Security

We log unusual login locations and can require email verification if your account is accessed from a new device. You control which devices have active sessions from Settings > Active Devices.

Policy Updates

When this privacy policy changes, we notify you by email at least 14 days in advance. Continuing to use your account after the update means you accept the new terms.

Common Privacy Policy Questions

Yes. Log into your account, go to Settings > Privacy, and click Download My Data. We compile all records—profile info, game history, payment records and login logs—into a single file within 3 business days.

Your account is marked closed but data is archived for 24 months to handle refunds, chargebacks and disputes. After 24 months, all personal data is deleted unless local law requires longer retention.

DANA, OVO, GoPay and QRIS login credentials are encrypted and deleted 30 days after your account closes. Active accounts retain payment records for the account lifetime and 12 months after closure for reconciliation.

No. We never sell, rent or trade your personal data. Payment processors and fraud-detection services access data under strict confidentiality agreements. Regulators may request data where local law permits.

Essential cookies (login, fraud detection) are required to use lucky4d. Analytics and advertising cookies can be disabled in your browser settings or our Privacy Controls menu without affecting your ability to deposit, play or withdraw.

Email [email protected] or use Settings > Privacy > Request Deletion. Provide your account email and reason. We confirm your identity, then remove personal data within 5 business days, keeping only legal-hold records.

Contact our privacy officer at [email protected] with details of your concern. If you're unsatisfied with our response, your rights depend on local law and your country's data-protection authority contact process.

How We Keep Your Privacy Secure

Reach Our Privacy Team

Our Data Security Practices

Encryption & Storage

Cookie Policy

Data Retention

Third-Party Sharing

Device & Login Security

Policy Updates

Common Privacy Policy Questions

01 Can I download all the data lucky4d holds about me?

02 What happens to my data if I close my account?

03 How long does lucky4d keep my payment details?

04 Do you sell my information to third parties or marketers?

05 Can I opt out of cookies?

06 How do I request deletion of my personal data?

07 Who can I contact if I have a privacy complaint?

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